Dottie Cesario

Review of Edencrest

ROcky MOuntain Resort - Pigeon Forge 42 family mem...

ROcky MOuntain Resort - Pigeon Forge 42 family members from across the US met here to have a vacation in July 2016. It's large and roomy and located near Dollywood and other attractions. but that's where it ended. Rusty refrigerators, ovens and stove tops that had ripped seals and bad burners in the kitchens. Dirty everywhere, baseboards, floors, thick coasts of dust on fan blades and louver doors in kitchens. Many advertised amenities weren't working or were locked up. The maintenance man was very nice and did all he could to fix lights and the AC and a freezer that wasn't working but it was beyond help. Sadly, Eden Crest Management told us they had inspectors that reviewed the lodge. Better fire the inspectors AND the cleaning crew - they missed all of the above plus mildew in toilets, mold on the counters behind the sinks. Half patched walls, carpets that were despicable stained. areas where liquid had drizzled down the walls in the stairwell and wasn't cleaned up. You couldn't walk from one end to the other over the carpet without looking like you had tar on you feet. Handicap accessibility very poor. No hold bars in showers, 4" drop on sidewalk. You could only park about 5-6 vehicles.... For a lodge that accommodates 69! Kitchen pots and pans not sufficiently sized for large groups. not enough refrigerator space for a week with a large group unless you're eating all your meals out. The long back dining porch would have been fabulous if you could use it at night. it's perhaps 40' long and there are only two light bulbs to light the whole thing. Steps outside from front porch to parking area has NO lighting - you're in total darkness when you come in at night.. If the management would take a week away from renting and take the $10,000 my mom paid for the place to fix it up it would be a very nice place. But as it stands now ... deplorable - they should have refunded us half our money back because of the number of undelivered amenities, inconvenience and filth of the place.