The resort is located nicely and staff is very swe...

The resort is located nicely and staff is very sweet and kind. And very family friendly which is nice. The hotel itself had some issues. One, the very first day our room reeked of cigarette smoke from the previous guest, so seemingly they didn t do much about it. Trying to contact people to remove it was like trying to find a needle in a hay stack. Two, you can obviously see some where and tear in the rooms. Like chipped ceilings, flickering hotel room lights an so on. Three, the rooms are not noise proof which is fine but don t be surprised if you here yelling or talking in early in the morning or late at night. Four, the hotel prices are not cheap. They are VERY overpriced for what they are offering and somewhat inconvenient.
Five, the hotel check in staff is terrible. I waited on line for at least 30 min to just be ignored. I understand that you maybe be tired but that doesn t excuse anything. For a Hilton I expected better. It put a sour taste in my mouth for my first time coming to Hawaii.
All in all it s an ok resort area great pools and lagoons and beach side areas.(Most likely will not be coming here again) in my opinion