Aleah Menefee

Review of Park Hyatt Beaver Creek

Horror at the Hyatt! I am very sad to give this pr...

Horror at the Hyatt! I am very sad to give this property one star, but I feel it necessary to warn others.

The property is truly amazing, however the staff needs to get their s*** together.

I should feel rejuvenated after my vacation, but i still have to deal with the Hyatt's imcimpetencies. I need a real vacation after staying at the Hyatt.

Issue #1

I recieved an email prior to my stay about "enhancing my trip" with information about spa packages, excursions, etc. The link to purchase the spa credits was not working. After spending 30+ minutes on the phone and being transferred multiple times, I was told to check with the front desk at my arrival to get the issue resolved. When I went to the front desk, staff told me that I needed to purchase the spa package prior to my arrival, and they couldn't help me. This contradicted the advice I had received.

Issue #2

We brought our two poodles with us. I called two weeks before my arrival to ensure the staff was aware that I would be bringing my dogs. I was told that there would be special treats and other amenities. Upon entering the hotel room there were no special treats and only one dog bed. If I'm going to spend $150, I expect the hotel to fully deliver the stated services.

Issue #3

I was double charged for my spa services, and a dinner. My card had also been manually entered for a $151 charge that I did not make. When I called the hotel to sort out this issue they couldn't tell me what the $151 charge was for, and said I need to call the bank. Between calling the hotel and the bank, I've spent 2 hours dealing with the incompentencies of the Park Hyatt Beaver Creek staff.

Bottom line if you are going to be a 5 star hotel, act like a 5 star hotel!