Unfortunately, DHL has very unqualified staff. The...

Unfortunately, DHL has very unqualified staff. The only answer from the customer service representative is: DHL does not make mistakes. I was charged twice by a consignment for VAT and customs duties. After two debt collection decrees finally turned out, the DHL makes mistakes. My supplier will never ship a shipment with DHL again. Too bad, people who cause such costs, you should dismiss!