We stay first week of june 2013.we stayed at the h...

We stay first week of june 2013.we stayed at the hotel on the third floor which was a mistake because there is no elevator.The thing is when we made reservation we asked that very thing. "Is there an elevator to the third floor?" And they said "YES THERE IS". A total lie. Next our kids came to visit for an afternoon to go to the beach. Unfortunately it was raining. That is no ones fault. Only then the kids wanted to check out the gym.When they attempted to enter the gym with the electronic room key it failed to allow them entry. At that point they walked to the office to find out how to gain entry to the gym . The clerk at the office then told them to wait a moment and he would give them electronic key to gain entry to gym door .a few moments past a they got there keys to the gym . They then walked to the gym ,opened the door,looked around and left without working out.. Only at checkout time did we find out that those gym keys cost an extra 80 dollars. The kids were not informed of the cost of the gym keys at the time. When we complained during check out time. We received a big "SORRY THERE IS NOTHING WE CAN DO" and was sent on our way.. We are not rich people and this trip cost us a lot of money that we spent a long time saving. And felt completely Ripped off. My wife has a hard time walking and especially climbing stairs and when we asked for a room on a lower floor, because of the lack of elevators. The office told us that they could put us on the first floor. for a considerably higher price. So we opted to stay on the third floor and take our time climbing up and down from the third floor. We felt mistreated and will never visit again.