Brian Little

Review of Glasgow City Council

WE HAVE HAD 2 FORMAL COMPLAINTS 'UPHELD' BY...

WE HAVE HAD 2 FORMAL COMPLAINTS 'UPHELD' BY THE SCOTTISH PUBLIC SERVICE OMBUDSMAN AGAINST GLASGOW CITY COUNCIL
Despite these 2 'upheld' complaints which will be reported to the Scottish Parliament, Glasgow City Council's Development & Regeneration Services, Business Gateway & Customer Care continue to single my company out for inferior service in my view.
It is my opinion they have adopted a 'Strategy' of certain staff refusing to engage with me verbally, refusing to return telephone messages, however, this is all 'logged' and surely will have great difficulty explaining themselves to the SPSO and the Tax payer.
As a consequence we have instigated a further 2 Formal Complaints which are heading back to The SPSO for Investigation.
It is my opinion GCC have taken my actions in a very negative way, trying to disrupt my business. Acting in a very childish manner instead of accepting responsibility and taking ownership of their mistakes and learning going forward.
GCC have a website full of promises telling us what fantastic service they offer us the customer, however, in reality their actions do not match these empty words.
This organisation is full of very arrogant individuals who are highly paid for under achievement.
They constantly 'cherry pick' the questions that you ask, answering the ones that they can give you a non-answer, however, the one's that are more difficult and they are at fault are the questions that go unanswered.
The people of Glasgow deserve better, the organisation is in serious need of a 'Root & Branch Review' which I have requested and have been ignored.
Council workers MUST understand that they are Public Servants, and the monthly cheque they receive is paid by the Tax Payer, and that there is no place for arrogance & stubbornness.
I have had to endure bad service from GCC since Dec'13, and my message to them is that I'm never going to stop until they provide me with service as advertised on their website.
If it were possible to award NO stars I would