what a very annoying company. all they do there is...

what a very annoying company. all they do there is transfer to "the intermediary". it must then provide answers to the terribly amateurish behavior of this company.
I have received reminders for invoices that I have not received, after many questions and telephone contacts on my part, the invoices appeared to be "hidden" between policy sheets.
after transfers the payments appear to have been refused due to the stated attribute ..... AND NOW ?????