Went in for service on Wednesday, July 29th. I was...

Went in for service on Wednesday, July 29th. I was having a good day and in a good mood but within 5 minutes of arriving to this dealership, that all changed. Pulled into service bay, with no attendant in sight. Tried to go into the service department and found the doors locked. People working the counter couldn t be bothered to get up off their chairs to let me in or give me directions. Walked all the way around the building through the showroom floor, over to customer service . Without even a hello I was interrupted mid sentence and ordered to step behind the line. The social distance marker was at least 12 from the counter. The counter had a 7 plexiglass and both the rep and I were wearing our masks. The rep started mumbling something with a thick accent which I could not hear or understand. The 15 of distance between us, the 7 high plexiglass and the masks did not help the situation. Along cane Graham the Customer Service Manager to the rescue! Full of attitude and very confrontational tried to justify the lack of service. Terrible way to treat a customer. A change in his demeanour would have made a world of difference. I suggest that Mazda Canada offer Graham some customer service training so that he can learn to change his approach with customers. If he doesn t change, than HE needs to be changed with a customer service manager that understands customer service. I will not buy another vehicle from this dealership nor will I bring my car in for service here. I will also share my experience with all my family and friends that are looking to purchase a vehicle.

P.S. had an appointment for an oil change and it took well over 2 hours! No shuttle or valet service offered at this dealership. Had to sit on a rock outside in the heat the entire time. Nice!