I can't believe this place bears the HYATT name. ...

I can't believe this place bears the HYATT name. The location is horrible ... between the railroad tracks and crappy elevated freeway. NO PARKING FOR FREE. The valet hogs the whole garage (which was 1/3 empty at all times), so you have to walk to a parking lot filled with broken glass from break-ins. And they close the parking to those who already paid $19/day with their room, so "event attendees" can use the lot. So where do the hotel guests park? If you park in one of the many wide open spaces (that should be spots) they will tow you. NO SECURITY. And did I mention the wonderful view of the Bail Bonds, Adult Joints, and Bums under the freeway? The bridge was nice though.

Then don't be surprised if they over booked and give you a "handicapped" room. I'm in the building industry and this room does NOT MEET THE ADA. They use the grab bars as towel racks, wrong. The shower faucet is not labelled hot-cold, water pressure is very low, water is either SCALDING HOT or VERY COLD (set it to warm and it keeps changing to HOT). This is dangerous to those who are truly handicapped and would have trouble if it goes to scalding hot. Ever hear of the CODE REQUIRED tempering valve??? The sink is a small wall hung type with NO COUNTER SPACE! Hint: They make counter top sinks that meet ADA for handicapped people. So, the toilet seat is burnt from hair curler, and desk is also burnt (that's what happens with no bathroom counter). The toilet seat was loose, and when moved ... GROSS PEE ON TOILET. The shower has a curved curtain rod (like for a tub) not a straight ... so water hits the curtain, falls on floor outside of shower area, and since floor is not sloped well it goes all over the entire bathroom ... which soaks your dry cloths (that could have been on a counter). You end up getting ready with wet feet. HOW ABOUT A FEW SHELVES AND TOWEL HOOKS!!!!

Then there is the room exhaust. It does not exist. The shower not only fogs up the bathroom, it left thick moisture on the windows in the room for 45 minutes. Whole room was humid.

If you mention any of this to the night Hotel Manager, he asks what city you are from. Then he proceeds to tell you how Dallas is better than your city and your city's Hyatt! Young punk then tells you all the problems of the one in your city (for which he is obviously wrong and has not visited or was not paying attention). I'm not sure why he took this tact as I informed him of things he could use to make his hotel experience better. What kind of customer service is that?

Hint to managers: Try offering something of value when sticking someone not handicapped in a handicapped room! And, have you ever heard of golf carts to ferry guests from and to that parking lot you want us to use ... that is over 1/2 mile away? BE CREATIVE to solve the sad situation of your ill designed hotel.

To future guests ... the Hyatt is not close to anything downtown ... except the Reunion Tower. If that is all you want to do then pay up for valet (and plan to wait), and get there early so you get a normal room.

Oh yeah, and ask for a room half way down their very long hallways. Anywhere near the atrium and you are part of the 2 am party in the bar on the ground floor, no matter how high up your room is. They put the bar out in the open and not behind sound proofing glass walls ... Duh!