I was looking to restore a photo of my partner and...

I was looking to restore a photo of my partner and his mom who has since passed for Valentine's day and emailed the photo lab from the email on the website for more details, but unfortunately received no response back. I called and left a message for the photo lab because no one was available to take my call, but received no call back. I am pregnant and trying to avoid physically visiting any places due to COVID risks, but since I wasn't able to get a hold of anyone, I had to go in. I spoke with someone at the photo lab about what I wanted, color restoration, removal of scratches, and the removal of some cut-off hands. I wasn't given any information, everything I discussed, I had to ask for. She told me the price, had me send my photo, and pay. I had to even walk back to get an ETA which she said would be 2 weeks which was only a few days after Valentine's day which was fine. She did not provide any documentation or even a receipt to me. Two weeks later, I received an email and a phone call stating that they either lost or did not have my original photo and asked me to email it to them, which I immediately did. I received no confirmation that it was received or anything at all. I called and again left a message for the photo lab that was not returned along with an email that was also not returned. I ended up emailing the manager of the photo lab and again did not receive any response. I forwarded that email again, this time attaching the store manager and finally received a response from the photo lab manager (not store manager). I received the photo back without the color correction, and sent another email stating that I had requested this when I paid, and was basically told that I didn't pay enough for that part of the service, even though I was told that was what I was receiving. We emailed a few times back and forth with several days between emails, often me sending another email before I got a response, all including the store manager, with no resolution. The last email that I received a response from was one week ago which I have sent 3 follow-up emails, left several messages with the photo lab, and a message with the store manager. I have not physically gone into the location because every time I call I am told that neither the store manager or photo lab manager is in and they do not know when they will be in the store. This has been over a month at this point and my experience from start-to-finish has been pretty bad. I would not recommend this store for this service to anyone.