We used our Hyatt Member points for a free room on...

We used our Hyatt Member points for a free room on 7/28/18 as I was not willing to pay $398 for a room.

The hotel room is decent and the location is perfect for St. Louis. The service was not that accommodating and the room had a hole in the wallpaper which exposed a hole in the wall. I called customer service and they informed us they were full and could not give us another room.

Also, we asked the guest services desk for assistance for an issue in the gym. He told us to go to the gym and use the phone in there to call for our issue. We went to the gym and it is an emergency phone only with signs saying security will come if you call on this phone. We went back to the front desk and another worker came with us back to the gym and informed us that she would take care of the issue and that never happened.

You can tell the hotel has been half-renovated but it is not worth $300-$400/night. I will be going back to the Ritz-Carlton.