Matt Taylor

Review of Klika

Terrible quality products! Don't purchase the Wall...

Terrible quality products! Don't purchase the Wallaroo 3m x 3m marquee. I recently purchased one and the cross beams broke within six uses. They simply cracked in half where the bracket and screw sits. Emails were sent to request a replacement or refund, along with photos showing the breaks, but the customer service team only offered to give us discounted replacement parts.
The terms and conditions on their website state they will provide a refund/replacement where there has been a major failure in a product. We mentioned this to them a number of times, as this is Australian consumer law, however they kept insisting they could only offer replacement parts.
Completely untrustworthy business, which has no interest in customer rights. Seriously, don't give these guys your business.