On 1.08.17 I made a reservation of the trip. 10 mi...

On 1.08.17 I made a reservation of the trip. 10 minutes after receiving the e-mail, I made an advance payment to the account number indicated in the contract. In the e-mail with the participants' data, I clearly wrote that the transfer was made, which I did not receive a reply, therefore after a few days I decided to contact the service department. It turned out that my transfer went to the travel agent's account and was not noticed, therefore my booking was lost. The consultant said that the reservation can be made again but I have to pay an additional PLN 420, for this is now the hotel. I am embarrassed by the situation because I did everything right and it was not my fault, that Wakacje.pl gave the opportunity to pay an advance to two accounts to choose from. It wasn't me who caused the system and the lack of communication with the travel agency! I reported the matter to the complaint department and of course it was not approved. Were it not for the fact that I called a few days after making the reservation to ask if everything was ok because I did not receive a reply to my e-mail with the information that the transfer had gone, I would be convinced that on 1/10 I am going on a booked holiday. Nightmarish customer treatment! I do not recommend!