After trying for 30+ minutes to talk to someone, I...

After trying for 30+ minutes to talk to someone, I decided to go in to Best Buy and was told I had to call for an appointment. After waiting for 20 minutes, Zack was available to help. He got the laptop working by simplly holding down the power key. That only worked until I got home. Today I tried to call for another appointment. Again, after an hour of elevator music I gave up. I will attempt another walk-in tomorrow.