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Kelsey Orms

3 years ago

I just recently moved back home to Dublin, Ohio af...

I just recently moved back home to Dublin, Ohio after living in Arizona for 3 years. With that, I am very familiar with the changes from heating and cooling during these harsh winter months. After receiving my first bill since living in Ohio for less than a month, I called NEP with some serious questions as to how my bill could be so high. During my conversation with Al, I felt very reassured and more than comfortable with the amount of my bill (which really was not as high as I thought it was after Al explained everything in detail). Al was SO helpful with explaining my usage. All of the electric companies I have worked with have never been so helpful and understanding. I am writing this review, specifically, in hopes that Al's superiority will see that he is an AMAZING employee and really took his time to help me understand my electrical/water usage as well as recommendations to lower our bill for the next months to come.

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