Wendy Henry

Review of Toyota of Alvin

My daughter purchased her 1st car a 2016 Honda Civ...

My daughter purchased her 1st car a 2016 Honda Civic just before Christmas. She was so excited! She was told by the salesman that he would have another key FOB made, but it would take about 2wks. She's still waiting. She called & spoke with the salesman more than once. When couldn't any answers from him she called and spoke with someone else. The salesman LIED!! He NEVER ordered the key FOB. She then told that they only give customers only one set of keys on all used cars. After making her purchase with idea that she would eventually receive another set of keys she now expected to pay for the key FOB herself. This is extremely poor customer service & false representation!!