jessie fromleo

Review of Adorama

I am very disappointed with my recent purchase exp...

I am very disappointed with my recent purchase experience with #Adorama. It felt being cheated by #Adorama.

The sale person told me that I will receive the camera kit from Adorama webinar or exhibition stock (almost like new, with 1 or 2 clicks) so that he could offer additional discount towards my trade in (on top of the cash value of my used gears). I agreed the purchase without asking too much what 'webinar stock' really means.

But things have gone bad. First, the camera kit arrived in separate orders. I received accessories first , then the lens but the camera body was missing. I contacted the CS and got the camera body shipped......

The lens was wrapped in plastic bubble bags, tagged with 'USED' , no original box and papers. The lens showed many signs of use, stretches on the ring. The lens mount shows marks. The glass has water spots and dust. I have no doubt that it has been heavily used. Also, there is no where on the package shows the condition of usage (Adorama usually shows an index of used condition).

I contacted Adorama CS and asked for exchange. The CS person said that they shipped the wrong lens and sent me a return label for exchange. However I didn't get any confirmation about when I will receive a new lens

Today, I finally received the camera body. It came with original box and paper. It seems being used but not as bad as the lens. Ironically , I also received an empty lens box without the lens...where is the lens?? What a mess! #Adorama

The products I received do match what was explained to me. Please do not fool your customer.

What happened to me is really unfortunate. Please think twice before you choose to trade in with #Adorama.