We used surface crafters (through Home Depot) when...

We used surface crafters (through Home Depot) when we renovated our kitchen last year. While the entire process (demo, construction, new cabinets and floors) went about as smooth as I could have hoped for, Surface Crafters and our counter installation was about as frustrating and of a process as I've ever had to deal with.

Not only was the process delayed, but they managed to measure out the dimensions wrong. Twice. They asked for more money after the installation was already delayed by an additional 10 days, and never even finished caulking the back of the countertop once they installed it (they caulked maybe 2ft for some reason and just left the remaining undone). They told us that they couldn't miter cut the waterfall portion of the countertop due to the material, but I've since seen our exact countertop material mitered in a family member's home.