Marilyn Solsky

Review of Sprint Nextel Corporation, Ove...

Sprint itself has actually been fine except for th...

Sprint itself has actually been fine except for the obligatory price increase on rates after 18 months. However, when I bought the phone I bought an insurance plan. When my phone was lost I thought, "great, I have replacement insurance; I can use it?" Right? No. Asurion, the insurance provider Sprint uses, promises next day delivery unless you have the misfortune to request the phone on a Thursday evening or Friday and then the delivery is in three days. Also, they do not have any live person with whom you can speak to negotiate, and the replacement has to be done via the web. You cannot get the phone replaced in a store. Delivery in 3 days? Who can be without a phone for that long? So I have paid $13 a month for almost 2 years, then I had to pay $225, and then I have to wait 3 days. I think the plan is a ripoff and would advise against it. I would have been better off not having the insurance and just buying a new phone outright. I do not recommend getting their insurance replacement.