Do not go here!!! Okay the company may be great bu...

Do not go here!!! Okay the company may be great but this branch is the worst it literally ruined my whole America trip.
Here s to list a few problem me and my Partner had. We hired a mid size SUV. Nothing fancy

1. When booking the car we payed $700~ for 2 weeks. With confirmation saying we will need to only pay for taxes when onsite.
- lies. They took another $1000!!! On top of the 700 with out telling us!
-we tried getting the rep to explain where all these charges are coming from and she said it s nothing it s all standard and they are just holding it until we return the car. (Can you guess, they did not)
- she kept avoiding all our questions and kept trying to push us along

2. The car we got broke down and they made us drive 250 miles the opposite direction to where we were heading to swap.
- promise to reimburse the fuel (which they also did not)

3. Found out we had the wrong to car to start! We had a car that was a lower class!!!
- so we were paying near double of what we got.

4. When returning the vehicle I went to speak the Area manager to which he apologised and said he will fix it all. He then asked my phone and went onto their website and proceeds to write the feedback and review HIMSELF!! I asked what he was doing and he mumbled under his breath gave himself top rating and gave me my phone back.... I caught him and he still had the audacity to continue and smile right back at me. In saying he did remove $50 of the $1700 dollar bill.... great. I then started to raise my voice out of frustration and they had to peacefully escort me me out.

Oh and also they tried pinning damages to the car which was done prior to us. Proof? Took a photo of it before hand. Damages were nothing small either. They clearly knew about it. Photo of damage posted

TLDR- payed $1700 for a mid size car for two weeks. With plenty of troubles behind it and even getting downgraded car without even knowing and also no explanation why after countless attempts.