K Andry

Review of Stevens Ford Lincoln

Ron at Stevens Ford got us out of a real bind! Ou...

Ron at Stevens Ford got us out of a real bind! Our car recently broke down while up in Canada, and the part that we needed (transmission coolant line) was on nationwide back order and not available anywhere. Out of desperation, I called our Ford Dealer (Park Ford in Mahopac NY), and they looked in the system and saw that Stevens Ford was showing one in inventory. I talked with Ron, and he confirmed that they did indeed have the part. He worked with me to UPS the part to the Ford dealer up in Canada where our car was waiting for servicing. He had never shipped internationally before, but persisted, and ultimately we got the car fixed and were able to come back to NY without delay. Thanks again Ron for your excellent customer service!