Jessica G

Review of Gwinnett Place Ford

I received terrible and dishonest service today at...

I received terrible and dishonest service today at Gwinnett Place Ford. I feel like they tried to take advantage of me because I gave them an out of town address and am a young female. I came in for a complimentary brake inspection because my brakes had been making a creaking sound. I waited for over an hour at the "Quick Lane." They drove my car around the block and then into the service lane, where I watched as several men just stood around the car. When I was called to the counter, I assumed they would tell me the car was good to go and the noise was due to metallic brake pads. After all, a brake inspection cannot be performed with the car on the ground with the wheels on. Instead, I was quoted $650 for two new calipers and a brake flush. I was informed that the front left caliper was sticking and that both front calipers needed to be replaced. The man at the counter could not answer any of my questions. He could not even tell me what kind of pads were on the vehicle or their condition, but of course, the car was never raised nor had the wheels removed. He also told me that if I got the caliper lubricated, there was a strong possibility that it would still need to be replaced. As soon as I started asking questions, he realized his scam was not going to fly and asked if I was taking the car with me today. I took the car to Midas 1 mile down the road, where I was informed that when the pads and rotors were replaced, the calipers were not lubricated when the brake system was put back together. The total cost was $45, and the creaking noise has stopped. Do not get your car serviced at this location, unless you want to be ripped-off.