So far they have lost my paperwork 4 times in the ...

So far they have lost my paperwork 4 times in the last 2 weeks even when I turned it in in person. Nobody has been much help since. My insurance was cut off because of their mistakes. I m still working on getting it reinstated but some people in the office are blaming me for choosing not to scan over 200 papers myself and instead giving them paper copies. The scanning app has never worked for me in the past. I hope they can fix their system soon.