Danny Lloyd

Review of J.B.Alberto's Pizza

On Saturday May 26th my family and I were passing ...

On Saturday May 26th my family and I were passing through Chicago while on vacation and decided to stop at J.B. Albertos and order some pizza to take with us on the road.
I called the restaurant several times between 4:30 and 4:45 pm to place my order, but no one ever answered the phone. I got to the restaurant and told the cashier that I had been trying to call to place an order but that no one had to answer the phone, she replied rudely that she was too busy to answer the phone.
At 4:55 I placed my order for a 16 inch thin crust half sausage and half pepperoni, and for a 16-inch veggie Deluxe with garlic and green olives added to it and pepperoni added to half of it.
She told me it wouldn't take any longer than 30 minutes.
And actually ended up taking about 45 minutes.
When we got in the car and started heading down the highway we opened our pizza to eat it, and the veggie Deluxe had black olives instead of green olives and it didn't have any garlic on it. As such we were not able to enjoy it as we should have been had it been cooked the way I ordered it.
Furthermore, the half sausage and half pepperoni pizza, was a full pepperoni pizza.
I understand that they were busy and had a lot going on, but this type of customer service is unacceptable.