Ali Ezzati

Review of Land Rover South Bay

I had a terrible experience with servicing my Rang...

I had a terrible experience with servicing my Range Rover at this location and want to simply share with you. My Land Rover provided warranty was about to expire. I took the car in to have it checked to (a) fix any issues under the warranty (b) evaluate if it was in a condition for me to keep the vehicle for the another year. In addition I asked them to have the vehicle detailed while it was with them.
(1) I was informed that there was nothing wrong with the vehicle. I was not satisfied with their response and paid additional $200 to another facility to have it checked again. It turned out South bay technician had missed or ignored to report very critical issues which is absolutely unacceptable for a dealership to have incompetent mechanics.
(2) The detail job was horrible. I showed the issues to my service adviser (who I really like and respect) and he assured me that the service manager will call me to follow up and get it fixed. Well after 3 times follow up, he never took the responsibility to call me back. They basically washed outside of the car, put a wax on some parts of the body and did nothing to interior and charged me $200. I will have to spend another time to have it dropped with a professional to get it detailed properly.

These people know that most Range Rover owners are too busy to follow up on this kind of complaints and take full advantage of that to their benefit by ignoring to return the calls. It cost me more money in loss of income dealing with this dealership that what it would have cost me to get the vehicle properly serviced at another location.

I gave them two weeks to return my 3 calls and fix their shortcomings. I will discourage you from having your vehicle serviced here. Santa Monica dealership provides far better service than this location.