I had such high hopes for this place as a long tim...

I had such high hopes for this place as a long time baked and wired devotee but our experience with the manager, Sarah, completely ruined both this restaurant and their sister establishment for us. I ordered the Veggie #1 which should probably just be called the sweet potato sandwich. If you think it sounds like a healthy choice, think again. There were a few strips of red pepper and one small piece of "crispy kale". It was basically just massive pieces of potato on bread. I'm sure other things on the menu are quite good, but I certainly will not be back to try them. I took a bite one dissatisfying bite of this sandwich, which tasted like a thanksgiving leftovers sandwich missing all of the best components. I tried to send the sandwich back and spoke to Sarah, who told me she was not the manager (very odd, since everyone else who worked there said she was the manager) but that management was on site and that it is "against their policy" to take back food. I have worked in the food industry for over 15 years and have never heard of such a policy. She proceeded to to tell me that "if you went to McDonald's and didn't like the way they made the chicken, they wouldn't take it back." Umm, I came here instead of McDonald's because I assumed the quality and service would be superior. I honestly was so appalled that I didn't even know how to respond. I'm not a confrontational person and didn't want to ruin brunch for the rest of my party so I simply asked for her name. She responded, "it's Sarah, feel free to complain about me." Again, after 15+ years in the food industry and a lifetime of dining experiences, I have never received this treatment. Service industry aside, the way Sarah acted towards a fellow human was disappointing.