9jasonwhite

Review of Culligan of Indianapolis

This review is solely related to the billing of se...

This review is solely related to the billing of services rendered, and not the technician, nor the unit itself. The customer service rep was a little snippy, but I imagine it's because she deals with people with my same questions on a regular basis. Essentially I paid 4 times the cost of every part used during the installation of the unit. For example a Copper Pex Ring costs $0.24 at Home Depot. Culligan charges $1.04 for this part. What's a few cents here or there you say? Well it adds up quickly when you need multiples, 12 in my case. Another example, a 90 degree elbow which costs around $10.00 at Home Depot, Culligan charges $39.69 (I needed 2). And so on for the other parts required for the install. I understand companies are in business to make money, but this seems like overkill considering I've already paid a trip charge and a labor fee for the technician to come out. In addition paying 4 times the price for parts when compared to a local hardware store seems excessive! Especially since Culligan gets them for much, much less than the quoted Home Depot prices. I imagine overall they are probably charging 9-10x what they purchase these parts for. The dagger for me was when they provided me with a $4.50 water alarm (which I did not request), and charged me the, what seems to be standard at this point, 4x the cost of the actual part at your local hardware store. I was told that this was "part of the installation" after the fact. When I had my unit installed the first time, I did not receive a water alarm, so why now? So I just want this to be clear to other customers. My $99 installation charge ballooned to $500 very quickly due to these added costs. Just doesn't seem fair, and honestly the hardware costs seem to be more of a rip-off than anything else. Lesson learned.