Keith Humphrey

Review of Monkey Puzzle Beefeater

Upon arrival the place seemed outstanding, however...

Upon arrival the place seemed outstanding, however, after over half an hour of being seated we were only able to order drinks, twenty minutes later, our drinks arrived. Shortly after, we were able to order our food. 45 minutes passed before food arrived, two plates were sent back because they were cold, not even warm, cold cooked food. It was sent back and microwaved(problem being was one of the dishes was sure and turf so the fish came back like rubber!!) They were no longer edible, a few that had ordered fries complained that they were rock solid. Before we knew it, we had been there for three and a half hours, so dessert went out the window, which we were all looking forward to. The service was shocking, 1 waiter served 13 of us whilst other staff stood idle!!