Marianne Drobac

Review of Navarra Venues

One star is too much. Google does not allow a zero...

One star is too much. Google does not allow a zero star rating unfortunately. Do not ever use the services of this company. Never have I dealt with a company with less integrity than Navarra Venues. This company would make Shylock from Shakespeare's 'Merchant of Venice' look like a paragon of virtue.
I had a booking at one of the company's venues which was held for a total of just over three months (97 days to be exact) and cancelled more than a year in advance. The company refused to refund any part of the booking fee.
Eventually I took my grievance to the NSW Civil and Administrative Tribunal (NCAT) on the basis that the terms of the contract that company were relying on to retain the booking fee constituted unfair terms within the meaning of section 23 of the Australian Consumer Law. On the day of the conciliation at NCAT the company came entirely unprepared in that they made no effort to address any of my submissions nor did they do any legal research whatsoever. Throughout the process the company made no genuine effort to resolve the dispute. It seems the company does not take such matters seriously.
At the NCAT conciliation the dispute was settled and orders were made accordingly and the company to this date has not complied with those orders. Again it seems that the company does not take legal proceedings seriously, nor it seems their reputation.