Anna Tupas

Review of Pulse UCLH Bank Partners

I have initially rated Bank Partners one star (wit...

I have initially rated Bank Partners one star (with the original review underneath), but have updated my rating after they finally actioned on my application. Long story short, I had applied four times for Bank Partners at King's College Hospital, but have not made much progress besides the generic email of them receiving my application, and no to little further communications thereafter.
I had written about my experience in Google reviews, and shortly afterwards, received communication from Bank Partners stating their desire to amend the negative experience I have had before. Apparently, there was a new team in charge of the recruitment for King's.
This time around, the process was quite straightforward and generally efficient. Robert was the recruitment consultant who handled my application. He was very accomodating, pleasant, responsive and professional. Although there were some hiccups with the documents needed to be submitted, the transactions were mostly done quickly and seamlessly, meetings and interviews were organised, and the corresponding trainings were set up without hassle and with consideration of the applicant's work schedule.
The overall experience this time around was definitely better, and I felt well taken cared of and valued as an applicant. I hope this kind of service continues beyond the application period and extends to future applicants of Bank Partners, whether they leave a good review or not. I pray it won't need another negative online review to kick start changes or to maintain good recruitment practices.

Previous review:
I've tried applying FOUR times in the span of a year on the vacancies they posted for King's College Hospital. No progress on any of it, just the generic email reply that they received my application and will get back to me (and no further communications since). The farthest I got (which was on my second application attempt) was an email about the requirements I needed to pass. I wanted to clarify something in the email details but heard nothing back. I even queried twice, but got nothing for my troubles.
Really shoddy, unprofessional and inefficient company. I do not even know why they bother posting all those jobs when they do not even follow up with applications.
If I could rate them with zero stars, I would. Do not waste your time and try another company/hospital.