I have been going to this Dealership since 2003 an...

I have been going to this Dealership since 2003 and have purchased 2 Toyota Corolla LE models in 2003 and 2011.

I went for Toyoa Airbag Recall on November 20, 2019. Rudy Espana, Assistant Service Manager! was excellent. I spent over 2 hours in waiting room, that was fine. Rudy is exceptional.

I passed some time chatting with Jay Rim, Sales Associate. That went fine too. Jay is exceptional.

I had to deduct 1 star because upon arrival, a man called Darren, from Auto Drive Auto Glass Repair of Rockaway, immediately tells you that you have several chips in your windshield, could fail inspection, etc, etc, etc. so I opt for his service paying $63.98. I wanted to pay cash, but THEY won't let him. THEY turns out to be Toyota of Hackensack. He does not work for them, is an outside vendor, but explains none of this. I had to pull teeth to get this info out of him. He was respectful, but this is deception to me to not explain you don't work for Toyota. He wanted to send receipt to my email, I said no, only IPAD mini, no printer, & non- smart phone. I have no computer. So Darren sends to his email, prints receipt, & gave to me in waiting room. The supposed Lifetime Warranty is not really true, includes only a credit of the cost of repair. I'm not being obstinate, again I was led to believe it would cover a new windshield. Would never use him again.

While it is Toyota's choice to have him there, he should IMMEDIATELY advise customers he is an outside vendor from over 30 miles away. He does not do this, so I coached him. Again, he was nice, but is not up front and made me feel like I would fail inspection if I don't do this. Rudy Espana in service said "Toyota has his back". Fine, but he misleads the customers. This event left a really sour taste in my mouth.

I was planning on buying my next car there, but am on the fence now. It is quite a trip there for me & not at all convenient. Service is excellent, but they always find something you need for double or triple your mechanics price. That was on all visits.

I had an emergency auto problem a few years back and called. They said come right in, service is here late. So I did. No one was there in service, but several men in the office part of showroom. They just stared at me, but one HUMAN got up & went to my car to try and help me.

Sorry for long narrative, but needed to vent.

And to Nick Latino, I don't need to discuss this further with you, so please don't send your standard answer. Thank you.