I wanted to surprise my husband on our 30th annive...

I wanted to surprise my husband on our 30th anniversary with a stay at the Pointe since we had stayed there on our wedding night. I called the Pointe directly to make the reservation. I explained what I was doing and requested the same kind of room we had on our wedding night. "Sure no problem, it will be $95." I thought considering it was a summer rate, it was perfect. We get there and they had given us a room right by the family pool, it was LOUD! It wasn't the room I had described to the front desk so my husband went and spoke with the front desk. "Oh, I'm so sorry, we can upgrade you to that room for no charge." Great. We decided to go to the adult pool where it clearly states "No one under 21." There were 3 families with kids clearly under 21 present. The security guard did come after an employee tried to get them to leave. They finally left. Thank you to those employees! When we left the next morning we noticed there were trash cans (multiple ones) filled and overflowing with swarms of bees around them. My husband went to check us out and our $95 room was now $238! This included $75 for room upgrade, $39 for resort fee (which we had not been informed of prior) and 3 separate taxes!! I emailed the resort and they never responded. Such a disappointment. Will never go there again.