I had a really poor experience at this location (H...

I had a really poor experience at this location (Henderson Rd, Columbus). I frequent City BBQ in Centerville, OH and will only return there. In comparison, the staff was overwhelmed and did not manage a busy weekend evening well. I put in a carry out order via the app and my pick up time was delayed at the counter (20-25min), the staff did not greet others in the pick up line before me and we all stood confused and waiting. While waiting, I observed the staff bagging orders and filling food trays. This was my biggest concern. I watched a staff member without gloves drop food on the floor then pick it up to toss, wipe the sweat from her forehead and then continue to grab food orders. I watched her carefully and was relieved she did not fill our order because it was highly unsanitary and unprofessional to act in a careless manner, and her facial expression to customers was not welcoming. The condiment bar was not stocked, I actually refilled the plastic containers and lids for them so that others could fill pickles, onions and sauces for themselves. It was not orderly. I m glad I only had a carry out order because none of the tables were wiped down. After I was handed my order I knew to check it after noticing others eating in where given incorrect orders. I had already paid but was not told that they were out of Texas Toast until I addressed them and said there s no toast in my to go bag, the employee was annoyed I had inconvenienced her and followed to inform me after the fact. I was very disappointed in this location because in Centerville I am greeted, welcomed, short wait times, clean drink station/condiment bar/seating area and no concern for contaminated food. Please put some attention into these details because it could become a much better restaurant with the right management to put policies into place and new hires. I ve worked at a restaurant which targets similar costumers for 6 years and understand things happen, people call off, but working under pressure and managing priorities is such an important factor.