Matt Turner

Review of Toyota of Alvin

On June 6th, I went to Toyota of Alvin and purchas...

On June 6th, I went to Toyota of Alvin and purchased a 2012 Toyota Tundra. I was generally pleased with the buying process in that I felt like I got a decent deal on the purchase as well as on my trade in. I was also pleased with how quickly I was in and out of the dealership. Within the first week, I started having mechanical issues with my vehicle that I felt potentially put me and others in harm's way. While I was driving the engine would shut off putting me in a dangerous situation on the road. I brought the truck in to have the service department look at it where they had no hesitation to try and charge me close to $300 for the service a week after purchasing the vehicle in good faith. I drove off the lot with my truck assuming it would now be fully functioning. About three days later, I started having the same issue. I brought it back into the service department to have them look at it a second time. Ultimately, they told me it was a different issue than what they previously thought, and so they did reimburse me for what I spent on my first visit. I drove off for the third time assuming my vehicle was fully functioning but less than a week later, the same issue happened for a third time. Let me reiterate that every time the issue happened, it was a potentially hazardous situation. They have now had my truck since Saturday, June 25 and have made little effort to contact me and keep me informed of the status of the repair. In all of my contact with the service department, I have had to take time to reach out to them and track down what is going on. Every day I have been told I would be contacted at a certain time with an update on the status and every day I have had to call them only to find out that "they have been really busy so they are just now able to look at it" even though they have had it since Saturday and it is now Wednesday. I have been extremely disappointed in how this process has turned out. I purchased a vehicle from this dealership with the faith that their employees would only sell a product that was in a good, working, and safe condition. Out of the three weeks I have owned the vehicle, I have only been able to drive it for about half that time.

I can confidently say that I cannot with good conscience refer any of you to Toyota of Alvin for a new or used vehicle as they have shown considerable negligence in dealing with my situation.