My Travel Fantasy

Review of Hard Rock Hotel

Lots of building work. Broken lifts, leaving 1 lif...

Lots of building work. Broken lifts, leaving 1 lift operational for whole hotel. We stayed on 8th floor, lifts only went to 7th floor and leaving us to walk up a fire escape staircase.

Update - date: 2 months after review posted. - hotel commented on review saying to contact their customer service, eventually I managed to navigate the broken site and contacted them explaining that I'd been asked to contact customer services. Nothing has been done, no contact whatsoever, no apology for awful stay. DO NOT STAY HERE!!