Scott Moir

Review of De Vere Royal Bath Hotel, Bour...

We stayed here just over a year ago and had a terr...

We stayed here just over a year ago and had a terrible stay. The reason the review is now is that I have given the hotel numerous chances to reply to my complaint and had nothing. I had had a knee operation and was in a wheel chair, so the room they gave us first off was up some stairs and then down some stairs with no lift to the rooms. We asked for a different room and had to wait over an hour to be shown another room that again needed stair access! Again we went back and was given a room that was too small to fit the electric wheelchair in. The 4th room was just about ok apart from the room view was looking out to what can only be described as a small enclosed roof that was full of piegen poo, the kettle had a crack in it, the bathroom was dirty and the room was dirty and falling apart. I will say the staff were very helpful at times. I would not look to stay here again, if I was you I would look to stay at the Premier Inn across the road.