Kaylah Walker

Review of JW Marriott at Lenox

I had an excellent experience at this hotel! I sta...

I had an excellent experience at this hotel! I stayed there for my birthday and upon learning that it was my birthday the staff immediately searched to see if there were any upgrades they could give me for the occasion. Unfortunately, because a wedding party had booked the same weekend there were no upgrades available but later that night when I returned to my room from dinner (which they provided a complimentary car service to and from!) they'd left a bottle of champagne, a nice fruit and cheese board and a birthday card signed by the staff and manager for me. Such a thoughtful touch.
The bar makes a delicious mojito, the restaurant makes a beautiful creme brulee and I was even given a complimentary late check out the next morning "just because". I can't sing the staff's praises enough!