Robert Velarde

Review of Aloft Brickell

We got this place for 2 nights and we expected it ...

We got this place for 2 nights and we expected it to be a good place. They had a pool table and a nice bar and it looked cool. The room we got was in the new Nuovo area and it looked nice too with everything it had. But when we got the room, we were told it had two futons and a king bed. We got in the room and there was the king bed and only one futon. We called when we got into the room and they said they couldn t do anything that night so one person had to end up sleeping on the floor. It s disrespectful that we were told there were enough beds and there wasn t and it is wrong that they are lying about all that. The only reason I am not giving 1 star is because while they did have their mistake, their place looks good and also they did make it up and got a inflatable mattress the next day. The hotel needs to fix their booking because it s not right that we had to have someone sleep on the floor because of their messed up booking.