Ulli Sauerzapfe

Review of Canyon Bicycles GmbH

So the store is very cool, as is the concept. The ...

So the store is very cool, as is the concept. The staff is very friendly and everything is very professional in terms of sales
BUT the service is a disaster. I had a problem with the gear shift during the warranty period. I have opened an e-mail ticket (warranty / service cases will not be accepted by phone). Then no one reported for 2 weeks. Then I got angry again and sent mails and called (incl. Eternal waiting times in the telephone queue). I was told that if you send mails with a repair appointment again, you will continue to slide back in time. Anyway ... I got a service appointment at the end of May (that's about 2 months waiting time!) (And that was Corona). Ultimately, I had the bike repaired at the dealer around the corner. It took a day.
Conclusion: due to the poor service, I will never buy a bike from Canyon again! You only seem to be interested in sales and not in after sales service. Too bad.