Samuel Strother

Review of Champion Jeep

This may be a conflict of interest because I manag...

This may be a conflict of interest because I manage a repair shop. I won't say where from so you can see I'm not doing this for publicity. But we have had two and only two experiences with their repair facility. One on a vehicle which we didn't have a Chrysler specific tool to communicate with a transmission. After literally 4 parts and a $3000 bill they suggested the repair we suggest but could not verify to begin with. A simple 15 minute test which we described using their tool could have been done yet they failed to do it until they replaced all of those parts. Low and behold that's all it needed. If I had not known the business so well I would have probably been convinced by the service writer that each one of those parts was necessary to diagnose the next, as they claimed. Even after explaining this to the service manager he refused to refund a dime of the repair, until I told him who I was. Needless to say we have not dealt with the shop sense. Even finding another place to buy parts. But this last week a customer of mine had a vehicle breakdown right by their facility and took it to them. They charged him $95 to diagnose the problem. When asked, the mechanic told me, that he simply sat in the vehicle the clutch went to the floor and so it must need a clutch. It also had a code for no communication with the ABS module and he claimed to have diagnosed this by testing for power and ground to the module in question. This customer didn't like the estimate given to him to replace the clutch so it was towed to our shop. Where we found the clutch simply needed to be bled. Finding this we decided we should probably diagnose the ABS module ourselves. Low and behold, it had come unplugged. And had obviously not been touched by anyone recently. Explaining why the clutch lost fluid and the code for the ABS......Stay away! This place will rob you blind with a smile. And even if you could prove it they would fight not to pay you back.