We went for a short family vacation during Decembe...

We went for a short family vacation during December 2016. In the past we have rented from Eden Crest but not sure if we will do that again. The heat in the property wasn't working and when I called early in the morning they said they would send someone out considering it was below 30 degrees at night. It wasn't until later that day after calling again that they actually came to fix the issues. I was suppose to receive the door and alarm code before my arrival. I had to call them to get the door code and after walking in an the alarm screaming I had to call back to get the alarm code. I will say that the gentlemen they sent out to repair the drains, heat and fireplace were extremely nice.

We rented Golf at Thunder Mountain, which was a huge disappointment. The carpets were extremely dirty, several items were broken and the biggest selling point (Theater room) was not working. The futon in the theater room was broken and is a safety hazard, the pool table is dirty and ripped, the jukebox side is broken and plays what it wants to play, the main fireplace wasn't working due to the gas being off, shower drains were clogged, the heat wasn't working on the top floor, the golf course needs a lot of work, the grill was so dirty and rusted we had to completely cover the grates, the kitchen ice maker was broken, the kitchen had very few quality knives, blender was crappy and the theater room smelled like urine. Until the owners do some serious upgrades and clean the property I can't recommend this property to another family paying their hard earned money.

I noticed in other reviews that Eden Crest took a defensive stand against people who submitted a review. I didn't ask for any money in return, I just wanted a fun vacation for my family and regardless of the situation my family remained positive. I just think if anyone looks for vacations rentals there should be honest reviews to help guide them in their decision. I value reviews and actually read them before booking, but since I had stayed at another property with Eden Crest I was really blindsided by the conditions of this property.