Julia Tran

Review of Sterling Homes Edmonton

At this point, we are SO beyond frustrated that if...

At this point, we are SO beyond frustrated that if I could give 0 stars I definitely would. Purchased a home from Sterling April 2017, the buying process was pretty smooth, the sales rep seemed to try to help us the best she could. Nothing was an issue up until our possession in February 2018. There was a small defect in our shower that caused a leak into our main living room took 2 whole months to fix. So many times we would call our warranty guy Larry and would get voicemail. Once that was done, they decided to pour our driveway on a day that it was raining. I understand weather can be unpredictable but it was clear that it was going to rain, and on top of that apparently they ran out of poly to cover up our driveway which left bubbles and divots everywhere. We complained of course, and wanted them to redo our whole driveway, instead they recommended to just cut out the affected parts and do a patch job, we did not want that but they insisted. 1 month later our driveway looks even worse than before since now it is EXTREMELY obvious there was patchwork done. The driveway is uneven and they damaged our siding and no notice was given to us. Called warranty to express our concerns and was given literature to read on the Alberta home warranty instead. This is a BRAND NEW HOUSE, it is a corner lot, it is the very first house you see when you turn into the neighborhood. THIS DOES NOT LOOK LIKE A NEW HOUSE. If this is the quality Sterling Homes stands by then please take my warning and DO NOT buy from them. We are still playing the waiting game, calling this builder and getting voicemail. It has been 5 months and our rough grading still has NOT been done. Will we get our deposit back? Who knows at this point.