What a fantastic stay. Incredibly comfortable and ...

What a fantastic stay. Incredibly comfortable and spacious room. Amazing value for money and superb executive loung offering great drinks and food. The views from our room (12th floor) were stunning.

The breakfast as Jamie Oliver's in the morning was good, a decent spread but the quality was average. The reason for the 4 stars was due to the unprofessional check in experience. We were booked via a diamond honors member account, but the staff member couldn't find our booking, quoted the wrong number of nights back to us, left us at reception without explaining they were looking into our booking and didn't tell us where the lifts were located, where the key hotel spaces were or anything like that.

Overall a great stay and experience, but can't give it the 5 stars due to the check in mess.