If you have an LG product for repair, whatever you...

If you have an LG product for repair, whatever you do, DO NOT send your phone here. I spoke with a lady named "Terry", and inquired as to what steps they take in the case of the customer advising that the phone had been returned with more scratches or damage from when they sent it in.
I told her there had been reviews about such damage. She advised that it is impossible such would happen and that either way, they won't take any responsibility for it. I advised that everyone makes mistakes, it is very possible for a technician to make an error. She advised that her technicians don't make mistakes and they will accept 0 responsibility for any scratches or damage even if the customer took detailed photos of the phone before sending it in. She then proceeded called me a skeptic. I then asked if she calls all customers with questions a "skeptic". She advised that I was being one. I asked to speak to her manager. She said her manager doesn't speak to the general public. She said she had no supervisor either.

Be warned. Do not send your phone here. You are guaranteed the worst customer service.