Joseph Espiritu

Review of Manly Pacific Parkroyal

I have been organising with this hotel for months ...

I have been organising with this hotel for months in preparation for our wedding on the 18th. Everything was running smoothly until the guests and I started checking in. Poor customer service and management. No recommendations provided by reception on what to do to assist with providing the bridal party food for breakfast and lunch. We had to venture out to Coles and Woolworths to compensate. Our late check in was placed on the wrong room number. My mother in law and I reported of her ring being missing in which the staff member said she will call up in 1-2 days time. Unfortunately we haven t heard since. Even the hotel manager said that he will send me an email to apologise in writing including an ocean room stay if we were to come back. That email too was not received.

The only positive thing about the hotel is a big en-suite with an amazing ocean view. But the lack of hotel staff assistance and communication/handover has soured our wedding experience.