Everything about Public Catering Company should be...

Everything about Public Catering Company should be brilliant. The space is fabulous... the design elements are gorgeous and the food is generally very good. BUT... I have been kept waiting sooo long for coffee and /or food. The last time I went for a takeaway drink, it was suggested that I should go over the road to Monica's Eatery instead of wait!! I've had the wrong order brought to me twice, but mostly it's the waiting. Sorry PCC... I have persisted because I love your place, but where's the drive and energy to get the service and timing right?