I called to have the cheese drawer in my fridge fi...

I called to have the cheese drawer in my fridge fixed. The guy came to fix it but didn't fix it well because it broke again within 2 weeks. Without notification, I got a $16 charge on my account. When I asked about it, the office staff said "we charge on a case by case basis...we fixed it the first time as a courtesy." I asked them to give me a list of things I would have to pay extra for if they break. They said that list doesn't exist. Meaning they can charge me for whatever, whenever and without notice. The office manager insulted my intelligence by saying " well you have the option to not get it fixed" then asked what I was trying to get from this whole thing. I think she thought because she said it while smiling I wouldn't catch the sarcasm. I have had to call them to fix my toilet twice. Not because it broke a 2nd time, but they neglected to fix it and wrote a note on my door saying "job completed." STAY AWAY from the apartments owned by this company. The apartments looks nice but their service is terrible. I payed a lot less in rent for way better service and nicer people at my last apartment.