I have been trying for two months to get our busin...

I have been trying for two months to get our business verified. After sending requested pictures of the business then the business license, googles email team said they were not able to help because the address couldn't be verified. The reason I need ownership of this business is to change the address to our new facility. So running out of momentum with the email team I clicked the contact us link. It provided a phone call option. I spoke with a rep who basically wanted me to duplicate the steps I previously did over the last two months. Frustrated I got his supervisor on the phone. Samson then told me to create a new address and try to link them later. I've been trying to fix this for two months. Why can't you help me?? I finally get Samson to understand that they keep requesting me to duplicate everything I've already done for the last two months. I told him I had an open ticket/work order of theirs and he could care less about pulling it up. I literally had to have him screen connect and look at my email from them to see the existing ticket already in place for TWO months! His response was that he couldn't help me but he would request the email team to. I asked him I he would take ownership of it and he was quick to decline. He said I couldn't call/email him back to see how it was going. I asked if he would give me his last name so when I called back I could ask for him and he said they are not allowed to provide last names. Samson why then was I working with Sricharan Srinivasan previously? Tell me why I have his last name. Googles screen connect provides this information... yet it's policy that you don't give a last name? Interesting. I expect no response from Google's call center. Why would I? The supervisor was very adamant that he would not help me.