John Levy

Review of Gansevoort Hotel Group

The hotel, itself, is welcoming and the neighborho...

The hotel, itself, is welcoming and the neighborhood is terrific. The rooms, with pleasant decor are not as private as we hoped. We had a grand deluxe mini-suite. We heard conversations from the adjoining room which continued to 5am. Not able to sleep because of what we believed are "thin walls", we changed rooms finally at 5:15am. Not a pleasant experience. This was an unfortunate incident of noisy neighbors and poor insulation. But the scripted service employees were not able to think "outside the box" to make a mishap condition into a more positive experience. I welcome the opportunity to give this hotel another chance. We love the location but we are reluctant to stay here because the staff couldn't satisfactory respond to the unusual.