Joe Ousley

Review of Orange Lake Resorts, Holiday I...

The Resort is well groomed, the villas are nicely ...

The Resort is well groomed, the villas are nicely appointed and comfortable. Plus we had a great view of the Magic Kingdom nightly fireworks. Unfortunately the quality and level of service do not measure up to their surroundings. Calling the front desk took 4 trys and 40 minutes. On arrival the stove, toaster and water heater were not working. I fixed the water heater by resetting the circuit breakers. An engineer came out for the stove which was also a quick and easy fix. The toaster was a tripped gfci plug. All easy stuff but annoying to deal with first thing. Then on the last night kids were screaming - first I made sure they were not being injured - then called the front desk. This was the 40 minute and 4 trys later when I finally got through. Instead of getting me to a manager as requested, I was sent to an unanswered phone, then back to front desk and then to security. When the kid drama was solved, the security guard followed up with me. I appreciated that, but there was never any follow up from the front desk. I suggest they include either a button for security or at least the extension number on the phone. We were fortunate to not have neighbors till the last night - that was when we discovered the walls are 'thin'. Go with measured expectations and it will be a more enjoyable visit.